DoorDash, the on-demand food delivery service, will soon be changing its tipping method after facing much backlash with regard to drivers not receiving all of their tips from customers. Even though the company alleges that their drivers or “dashers” preferred working for a flat fee in case people did not tip at all, many were shocked to find that tips were not going to them in full. DoorDash had structured their pay model to pay drivers a set rate minimum per delivery, with customer tips not being paid out full on top of that.
Although the company believes this model wasn’t meant to short the hard-working delivery drivers, many customers felt deceived. DoorDash never explicitly mentioned that the tips were not going in full to its drivers, so when a customer left a tip, they believed it was going to the employee who promptly delivered their meal, but as it turned out, it was not. Now, DoorDash claims it will soon unveil a new pay model that promises its dashers will receive the exact tip the customer has left for them.
Unfortunately, issues with proper tip pay is nothing new for delivery workers. If you are delivery worker and have concerns about your pay structure do not hesitate to call an employment attorney to discuss your rights at your place of work. You can call Fitapelli & Schaffer, LLP for a free and confidential consultation with one of our available attorneys at (212) 300-0375. You can also visit our website for additional information about your rights.