On April 26, 2024, a former customer service representative in New York filed a class action lawsuit against King Teleservices, L.L.C. and Skyview Capital, LLC (“King Teleservices”) for unpaid spread of hours pay for customer service representatives employed by King Teleservices in New York. The lawsuit specifically seeks to recover unpaid spread of hours pay and other damages under the New York Labor Law (“NYLL”).
The complaint alleges that King Teleservices required customer service representatives to work shifts of over 10 hours while paid at the applicable minimum wage. Despite this, King Teleservices failed to provide spread of hours pay as required by the NYLL.
This case follows a pattern we see often in the customer service industry — see our page on Wage and Hour Violations for more on how spread of hours pay works and when it's owed.
What is spread of hours pay, and why does it apply here?
Spread of hours pay is an extra hour of pay at minimum wage that New York law requires when a shift spans more than 10 hours in a day. The lawsuit alleges King Teleservices required shifts over ten hours while paying only minimum wage, without adding the required spread of hours payment.
Who might be covered by this case?
Current and former customer service representatives who worked for King Teleservices in New York and were required to work shifts of over ten hours.
Do I need to do anything to join this lawsuit?
It depends on how the case is structured. An FLSA collective action generally requires affected workers to opt in, while a class action may include workers automatically. The fastest way to find out where you stand is to contact Fitapelli & Schaffer directly.
What can I recover if this applies to me?
Depending on your circumstances, you may be entitled to recover unpaid wages, overtime, liquidated damages, and other damages tied to the specific violations alleged in this case.
Where can I view the complaint that was filed?
The filed complaint is publicly available as a PDF, linked directly from this page.
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