{"id":3351,"date":"2022-02-15T10:20:04","date_gmt":"2022-02-15T15:20:04","guid":{"rendered":"https:\/\/www.fslawfirm.com\/blog\/?p=3351"},"modified":"2022-02-15T10:20:11","modified_gmt":"2022-02-15T15:20:11","slug":"call-center-employees-to-receive-1-7m-in-unpaid-ot-settlement","status":"publish","type":"post","link":"https:\/\/www.fslawfirm.com\/blog\/2022\/02\/call-center-employees-to-receive-1-7m-in-unpaid-ot-settlement\/","title":{"rendered":"Call Center Employees to Receive\u00a0$1.7M\u00a0in Unpaid\u00a0OT\u00a0Settlement"},"content":{"rendered":"\n

Call center employees of Nelnet<\/a>, a student loan servicer, have just resolved claims of unpaid wages. Nelnet allegedly failed to pay its call center workers the proper overtime wages when working over 40 hours in a work week. The collective action settled for nearly $1.7 million which will benefit 336 current and former call center employees of Nelnet under the Fair Labor Standards Act (\u201cFLSA\u201d).<\/p>\n\n\n\n

A\u00a0Colorado federal judge gave\u00a0final approval\u00a0this past week ending the lawsuit that was originally brought back in 2017.\u00a0The lawsuit specifically alleged that\u00a0Nelnet\u00a0violated the FLSA and Colorado state law by failing to pay\u00a0its\u00a0call center employees at a premium rate when\u00a0working overtime.\u00a0Employees claimed\u00a0that\u00a0Nelnet\u00a0failed to accurately track or record\u00a0their\u00a0hours worked and allowed people to work before they clocked in. All in, call center employees spent a\u00a0significant\u00a0amount of time\u00a0starting\u00a0up\u00a0their computers and launching necessary programs before they were able to enter the\u00a0company\u2019s\u00a0timekeeping system.\u00a0The courts ultimately\u00a0ruled\u00a0that pre-shift tasks were “integral and indispensable” to call center employees’ jobs,\u00a0and that although\u00a0the time spent\u00a0on it was small,\u00a0they\u00a0did in fact\u00a0add up.\u00a0<\/p>\n\n\n\n

It is not uncommon for employees to spend significant amount of time starting up\u00a0and shutting down\u00a0work stations as well as\u00a0necessary programs in order to complete their\u00a0daily job functions.\u00a0Oftentimes,\u00a0companies do not pay their\u00a0employees\u00a0for this time,\u00a0however,\u00a0under federal and state labor laws, this time should be compensable. If you work in the call center industry or have experienced similar issues in your place of work, do not hesitate to call us for a free and confidential phone consultation. You can reach our employment law firm, Fitapelli &\u00a0Schafffer, LLP, at (212) 300-0375. You can also visit our website here<\/a> for additional information regarding your rights.<\/p>\n","protected":false},"excerpt":{"rendered":"

\nCall center employees of Nelnet, a student loan servicer, have just resolved claims of unpaid wages. Nelnet allegedly failed to pay its call center workers the proper overtime wages when working over 40 hours in a work week. The collective action settled for nearly $1.7 million which will benefit 336 current and former call center employees of Nelnet under the Fair Labor Standards Act (\u201cFLSA\u201d).<\/p>\n

A\u00a0Colorado federal judge gave\u00a0final approval\u00a0this past week ending the lawsuit that was originally brought back in 2017.\u00a0The lawsuit specifically alleged that\u00a0Nelnet\u00a0violated the FLSA and Colorado state law …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-3351","post","type-post","status-publish","format-standard","hentry","category-employment-law"],"yoast_head":"\nCall Center Employees to Receive\u00a0$1.7M\u00a0in Unpaid\u00a0OT\u00a0Settlement<\/title>\n<meta name=\"description\" content=\"Learn how call center employees were able to recover nearly $2million in unpaid wages. 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